Shipping time and costs depending on the product you are going to purchase especially if it is a product that is made to order.

We honor return requests made within 14 days after receiving the original purchase.

Zerow accepts returns of unworn, unwashed, and undamaged items, with no signs of use, for refund. Please note that customized, personalized and exchanged products cannot be returned.

Returns must be packaged in the Zerow box, which must be securely sealed with adhesive tape. In case our box is no longer available, you may use another type of packaging suitable for the shipment of our items.

If the original order was below the 150€ threshold for free shipping the shipping fee will be excluded from the refund. If a partial return brings the total amount paid below 150€, the shipping amount will be deducted from the refund according to your local shipping rate.

Did you buy a bag and over time it got damaged ?

Offering aftercare, post-purchase services has always been a priority for Zerow, that’s why if some of the products you bought on our platform deteriorate or break, Zero’s team is ready to pick up, reset and send them back to you.

Possible refunds and exchanges will be processed within 14 working days upon the arrival into our warehouse.

It means that there is no stock for that particular product. It will be manufactured only once the order is placed. This helps the reduction of wasted materials and resources.

You can find the ‘Crafting time’ in the description of the product.

How long is the lead time for a made-to-order product ?

It depends on each brand. If you want to know the specific lead time contact us we’ll let you know as soon as we can !